Why are Apple Store employees called geniuses?

Why are Apple Store employees called geniuses?

Why are Apple Store employees called geniuses?

Anyone who frequents Apple retail stores knows they can always count on knowledgeable and sympathetic help from an employee. ... Instead, the Geniuses — as some employees of Apple Stores are famously called — work there because they are a select few who believe they are helping customers by selling them Macs, iPhones, etc.

How much does Apple pay their geniuses?

How much does a Genius make at Apple in California? Average Apple Genius yearly pay in California is approximately $49,112, which meets the national average.

Why did Apple get rid of genius?

Apple removed the brilliant MagSafe connections on its MacBook devices and other options like card readers due to the fact they're a single purpose connection.

What happened to Apple Genius Bar?

The Genius Bar, once renowned for its tech support, has been largely replaced with staffers who roam the stores and are harder to track down. That's a significant drawback because people are hanging on to their phones longer these days and need them repaired. In January, Apple Inc.

What are Apple Geniuses?

Description. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion.

Do you tip Apple genius?

They aren't supposed to accept them. If you really want them to have it you would need to force it into their pocket or something. Geniuses make a decent amount of money though. Tips are always appreciated.

Do Apple geniuses make commission?

No, Apple Store employees are not on commission, full-time or part-time. There are specific metrics but they are not rewarded in dollars! , Genius at an Apple Store for 8 years.

How do you become an Apple Genius?

It's no easy task to become an Apple Genius. Getting hired is a competitive process. Most people apply at an Apple store or on the Apple website. Then after several hiring events and interviews they may be chosen to attend Apple's Genius Training.

Does Apple Genius still work?

Genius Playlists are no longer an option on iOS 10 and up. Apple removed the feature from iOS 10 and hasn't restored it in subsequent versions.

How do I turn on Apple Genius?

Turn Genius on or off In the iTunes app on your PC, choose File > Library > Turn On Genius (or Turn Off Genius). Turning off Genius turns off Genius Playlists, Genius Shuffle, and Genius Mixes.

What does it mean to be a genius at Apple?

The term "empathy" is repeated ad nauseum in the Genius manual. It is the salesman sine qua non at the Apple Store, encouraging Geniuses to "walk a mile in someone else's shoes," assuming that mile ends at a credit card swipe machine. It is not, the book insists in bold type, "Sympathy, which is the ability to feel sorry for someone."

What are the Three Fs of being a genius?

The alternative to admitting that it simply sucks when an Apple TV is bricked or phone shatters, Geniuses are taught to employ the "Three Fs: Feel, Felt, and Found. This works especially well when the customer is mistaken or has bad information." Customer: This Mac is just too expensive. Genius: I can see how you'd feel this way.

What does Apple Genius manual say about empathy?

The term "empathy" is repeated ad nauseum in the Genius manual. It is the salesman sine qua non at the Apple Store, encouraging Geniuses to "walk a mile in someone else's shoes," assuming that mile ends at a credit card swipe machine.

Do you have to apologize for being a genius?

Geniuses are directly told not to apologize in a manner anyone would call direct. If someone walks in sobbing because their hard drive is fried, you'll receive no immediate consolation. "Do not apologize for the business [or] the technology," the manual commands.


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